Terms of Service

Booking with us

When you book a service with Coastline Mobile Detailing LLC, you agree to these terms. They cover work performed at your home, office, or wherever else we meet your vehicle.

Quotes and pricing

Every quote is based on the vehicle and the condition you describe, and it holds as long as that description matches what we find. If the vehicle turns out to need significantly more work, such as heavy pet hair, mold, biohazards, deep contamination, or paint that needs more correction than expected, we will tell you before we start and give you the choice to approve the change, adjust the scope, or reschedule. We do not do surprise charges.

Scheduling and arrival

We work Tuesday through Saturday, 8:30 AM to 5 PM. Appointments run in windows, not to the minute, because the job before yours gets the time it needs. We will keep you posted if we are running behind.

What we need on site

All we need from you is the vehicle, safe access to it, and enough room to work around it. If your property is gated, please arrange access ahead of time. If we arrive and cannot reach the vehicle, cannot work safely, or the vehicle is not available, the visit may count as a cancellation.

Weather

This is Florida, and rain happens. We watch the radar and will work under cover when it is available. When conditions make good work impossible, especially for coatings and paint correction, we reschedule at no penalty to you. We would rather move an appointment than rush a job in a storm.

Cancellations and rescheduling

Life happens. Give us as much notice as you can, ideally 24 hours, so we can fill the slot. Repeated last-minute cancellations or no-shows may require a deposit before we book again.

Your vehicle's condition

Detailing reveals what is already there. Older paint, previous bodywork, failing clear coat, rock chips, worn trim, cracked leather, aftermarket parts, and prior repairs can behave unpredictably during cleaning, polishing, or coating, and we are not responsible for pre-existing damage or for wear that surfaces during normal, careful work. If we spot something concerning before we start, we will point it out and talk through it with you.

Personal belongings

Please remove valuables, cash, electronics, firearms, and anything fragile before your appointment. We are not responsible for items left in the vehicle. If we find something obviously personal, we set it aside and hand it back.

What results look like

Paint correction permanently removes the defects it safely polishes away, but not every scratch can be corrected without compromising the paint, and deeper damage may only be improved. Ceramic coatings protect against UV, contamination, and chemical staining, and they make washing far easier, but no coating is scratch-proof or a substitute for careful ownership. We will always tell you what is realistic for your vehicle before we take the job.

Aftercare

Coated vehicles need a cure period before their first wash and proper hand-washing afterward. We walk you through it at handoff. Automatic brush washes, harsh chemicals, and neglected maintenance shorten a coating's life, and damage caused that way is not covered by any coating warranty.

Our guarantee

We stand behind our workmanship with a 100% satisfaction guarantee. If you are not completely satisfied with your service, tell us promptly and we will work with you to make it right. That is a commitment to fix our work, not a blanket refund policy or a warranty against normal wear, new damage, or neglect after we leave.

Payment

Payment is due when the work is finished unless we have agreed otherwise in writing. We accept the payment methods listed at the time of booking.

Liability

We are licensed and insured, and we treat every vehicle carefully. To the extent the law allows, our liability for any claim connected to a service is limited to the amount you paid for that service, and we are not liable for indirect or consequential losses such as lost time or lost use of the vehicle.

Text messages

By giving us your mobile number, you agree we may text you about quotes, scheduling, arrival times, and follow-up. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to texts is not a condition of purchase. See our Privacy Policy for how we handle your information.

Photos

We may photograph our work and use those images to show what we do, with the privacy protections described in our Privacy Policy. Tell us before your appointment if you would rather we did not.

Governing law

These terms are governed by the laws of the State of Florida, and any dispute will be handled in the courts of Collier County, Florida.

Changes to these terms

We may update these terms from time to time. The current version always lives on this page with its date at the top.

Contact us

Coastline Mobile Detailing LLC
Naples, Florida
(239) 300-7174
mobiledetail04@gmail.com